Here's my draft paper of my presentation at the Digital Labor conference in New York, 14th November, 2009. Here's the fully footnoted and referenced version (MS Word file). And the Powerpoint presentation on the day is below. All comments very welcome.
Play, Potentiality And The Constitution Of The Net - Pat Kane at www.digitallabor.org
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PLAY, POTENTIALITY AND THE CONSTITUTION OF THE NET
PAT KANE
[DRAFT version, presented at 'The Internet as Playground and Factory", 14 Nov 2007]
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In a 1999 CNN article (still available online), Tim Berners-Lee answers what now seems like an antique organisational question: What role do network managers serve in the Web-based computing environments of the future?
Network managers need to get out of the way and not be seen. The user's job is not to use the network, it is to do whatever they do. Network managers need to create systems where they are not needed for users to create new files, new workgroups or new directories. They should not get in the way of people's creativity. You might want to filter what goes out to a public Web site. But within a company, you need to let people use the Web as a play space.
As we now know, post Web 2.0, the 'Web as a play space' has truly burst the boundaries of the company. And there is something intriguing here about Berners-Lee's sensitivity to the need for organisations to manage their public net profiles, while internally retaining the Web to encourage a culture of occupational creativity (perhaps a hangover from the peer-to-peer, pure-science conditions at the CERN laboratories where hypertext was birthed).
Ten years later, in Here Comes Everybody, Clay Shirky describes the rise of "insanely easy group-forming tools" after the first wave of web services and development at the turn of the millenium. Platforms like Facebook, Twitter, Google Groups or Ning allow for "people's creativity" – not awkwardly "using the network", in Berners-Lee's words, but freely "doing whatever they do" – to slip under the floor of traditional organisational structure, and fashion their own, low-cost, constituency-seeking projects.
Shirky's title is taken from the leitmotif ("HCE") to James Joyce's mind-wrenchingly ludic and aleatory final novel, Finnegans Wake. A vision of web culture as exactly this overwhelming, overlapping, polymorphous torrent of forms, driven by all the available human forces of desire, identity and technique, is Shirky's (and many others') neo-naturalist view of the Net. His closing metaphor makes this explicit: charting a course for the development of web culture is not like driving a car round a route, but a matter of keeping a kayak stable, in a turbulent stretch of river not of one's choosing.
Between Berners-Lee's early (and curiously constrained) vision for the web as a kind of organisational sandpit-meets-toybox, and Shirky's near-surrender (similar to that promulgated by Kevin Kelly ) to open digital networks as a new domain of second nature to which we must continuously adapt and exapt, the question of whether the internet is "factory" or "playground" - or some unholy fusion of both - is acutely posed.
Much of the heat of the discussion in online forums like the Institute for Distributed Creativity laments the evident shift from active to passive technical consciouness that is underway in Berners-Lee's quote, and fully realised in Shirky's book. For some digital activists, to be a "network manager" (or a "sysadmins op") is not an impeding layer of organisation to be smoothed away by more amenable interfaces and interaction designs: it is a necessary critical understanding about what constitutes our networks that needs to be recovered, and more widely distributed.
These activists would read Berners-Lee's moment of organisational double-think ("you might want to filter what goes out to a public website") as an early indication of the underlying control logics that drive the creation of 'insanely easy' social tools. In the case of a Web 2.0 enterprise, the intra-company 'creativity' that Berners-Lee concedes could easily be directed towards the fine-grained marketing analysis of user data. Shirky and Kelly may flirt with the idea of the user's experience of Web 2.0 as being like a responsive organism in a fertile, niche-generating ecology. But critical digital theory sees behind this the true exploitative ingenuity of the net-capitalists.
On the iDC list, Mark Andrejevic asserts that the goal of harvesting hard data from avid users is about "discerning a dominant feeling tone" around products and services. They aim at "a kind of gestalt reading of the data flow: a means of seeing the whole without necessarily having to read through all the discreet data, that is reminsicent of the new spate of attempts to privilege gut instinct, first impressions, body language, etc".
Brian Holmes notes further that, after rational homo economicus died in the financial Crash of 2008-9, social cognitive neuroscience now aims to "get closer to what makes Jane investor and Joe consumer really tick". If this intellectual strategy towards shaping human nature – aiming to discern "neobehaviorist reflex-arcs originating in the autonomous nervous system" - then shapes the design of our interfaces and apps, the effect will be "the manipulation of people for the usual purposes of naked greed and subliminal control".
For many critical digital theorists, this is a pernicious nexus. Interaction design encourages a 'naturalised' user response to the environment of the web – where our species-specific sociability and symbolic creativity find a new means of expression and extension. Yet our conviviality-with-digital-tools provides market and state enterprises with an ever-subtler flow of psychometric data.
This sustains the accumulative momentum of a capitalism that is now fully focussed on the manufacture of needs as much as of goods, on the commodification of consciousness as much as nature, on the exploitation of our communicative as well as our physical powers. There may be some ambivalence among these thinkers about whether this "biopower" is a pervasive act of dominion, or a permanent potential for resistance (the work of Antonio Negri expresses the confusion particularly).
But there is little doubt in their minds that for all our avid embrace of the platforms and interfaces of Web 2.0, for all its organisational upheaval and institutional corrosion, the process is shaped by an underlying rationale of exploitation – our clicking, posting and gaming a "free labour" that allows corporate power to analyze our sentiments, and refine their commercial strategies. The games theorist Julian Kucklich, in an unlovely but penetrating phrase, describes our input into the mainstream social and content networks of the current web as one of "playbour": our experience is that of free and unalienated interaction, but the reality is that our activities are being used to add value to a communication-based capitalism.
Our joyful play with and in networks is, essentially, the new opium of the people. Or as Scott Retburg puts it: "Play becomes a manifestation of our interpellation in he world of 24/7 real time labor/consumption (consumption having become an aspect of labor and labor an aspect of consumption)….Sisyphus might have ultimately been convinced to pay a monthly fee for the pleasure of pushing that rock up the hill."
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